Episode 23-Human Performance Tools for Reducing Biases and Improving Operations and Safety Performance with Mike Quashne of PPL


Mike Quashne is the Manager of Experience Assessment for PPL. In this episode we discuss Human Performance and how Human Performance tools may be used to help reduce biases and to help improve safety and operational performance.

Mike Quashne’s Biography:

Mike Quashne is a US Air Force Academy graduate and spent 7 years in the US Air Force as a personnel officer and project manager.  After leaving the Air Force he came to PPL Electric Utilities in the Transmission Project Management department, and recently took over as the Manager of Experience Assessment.  The team is responsible for their Corrective Action Program, which includes incident investigations and data tracking, and the human performance program, which is designed to prevent incidents by bringing attention to common, often unconscious, mental errors.

Show Notes:

Mike likens Human Performance to a “life hack” to help people to understand their unconscious decisions to help with recognizing where those may be pushing them into an error.

With unconscious bias it’s as if the brain fills in the gaps in our decision-making with information that isn’t always correct and sometimes this will set “error traps”

Human Performance Tools may be used to help reduce the likelihood workers will track into dangerous decision errors.

Communicating Human Performance Tools across the organization is important.

Storytelling and using stories to get the message across about what happened during events is important for organizational learning.

The Stop/Timeout Human Performance Tool is a last line of defense, but may be a very powerful tool if used correctly.

Even with standardized procedures, adaptability, thinking and decision-making will be required during complex work.

More often than not people succeed in their work, yet too often they are blamed when failure or error occurs.

Human Performance helps people to understand their decisions and reduce unconscious biases for improved decision-making.

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Funny video on communications: https://www.youtube.com/watch?time_continue=7&v=OdKa9bXVinE

Books: Subliminal by Leonard Mlodinow, How to Win Friends and Influence People by Dale Carnegie, Thinking Fast and Slow by Daniel Kahneman.


Web: www.pplweb.com


Email: mrquashne@pplweb.com


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